Terms of Service

Patternlab Agents Private Limited

Effective Date: 20 July 2026  |  Last Updated: 20 July 2026

These Terms of Service (“Terms”) govern access to and use of the PatternLab platform available at https://scheduler.patternlab.ai (the “Platform”), operated by Patternlab Agents Private Limited, a company incorporated under the laws of India with its registered office at 3rd Floor, Pavani Equinox, 8/A, Sravanthi Nagar, ICRISAT Colony, Jubilee Hills, Hyderabad, Telangana – 500045, India (“PatternLab”, “we”, “us”, or “our”).

By registering for, subscribing to, accessing, or using the Platform, the customer entity and each of its authorised users (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

1. Definitions

1.1. “Platform” means the PatternLab software-as-a-service application, including its demand planning, sales planning, procurement, inventory planning, production planning, scheduling, manufacturing operations, analytics, optimization and AI-recommendation features, together with all related APIs, dashboards, interfaces, and documentation.

1.2. “Subscription” means a paid or trial right to access the Platform for a defined period and plan.

1.3. “Customer Data” means data, content, and information that you or your users upload to, or generate within, the Platform, including production, procurement, inventory, sales, operational, and business data.

1.4. “Platform Outputs” means forecasts, schedules, recommendations, suggestions, plans, analytics, reports, and other outputs generated by the Platform, including those produced by AI models, optimization engines, and software algorithms.

1.5. “Authorised Users” means your employees, contractors, and agents whom you permit to access the Platform under your Subscription.

2. Eligibility — Business Customers Only

2.1. The Platform is an enterprise software product intended solely for businesses, organizations, and commercial entities for their internal business and manufacturing operations.

2.2. The Platform is not designed, offered, or intended for personal, household, or consumer use. By using the Platform you represent and warrant that you are accessing it in the course of a business or commercial activity and that the person accepting these Terms is authorised to bind the Customer entity.

2.3. You must be capable of forming a legally binding contract under applicable law and must not be barred from using the Platform under the laws of India or any other applicable jurisdiction.

3. The Platform

3.1. Subject to these Terms and payment of applicable fees, PatternLab grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during your Subscription term, solely for your internal business purposes.

3.2. PatternLab may modify, enhance, add, or remove Platform features from time to time to improve the product. Where a change would materially reduce the core functionality of a paid plan, PatternLab will use reasonable efforts to provide advance notice.

3.3. The Platform provides software and analytical assistance only. It does not carry out, control, or supervise your manufacturing, procurement, or business operations.

4. Accounts and Registration

4.1. You must provide accurate, current, and complete registration information and keep it updated.

4.2. You are responsible for configuring the Platform, for the acts and omissions of your Authorised Users, and for maintaining the confidentiality and security of all account credentials.

4.3. You must notify PatternLab promptly at support@patternlab.ai of any unauthorised use of your account or any suspected security breach. PatternLab is not liable for any loss arising from unauthorised use of your credentials.

5. Subscriptions, Fees, Billing, and Auto-Renewal

5.1. Plans and fees. Access to paid features requires an active Subscription. Applicable plans, fees, and billing intervals (monthly or annual) are as presented at the point of purchase or in an applicable order.

5.2. Payment processor. Subscriptions are billed through Razorpay using recurring card payments. By subscribing, you authorise PatternLab and Razorpay to charge your designated payment method on a recurring basis for the applicable fees, plus taxes, until the Subscription is cancelled in accordance with these Terms. PatternLab does not store your full card details; card data is processed and held by Razorpay in accordance with its own terms and security standards.

5.3. Automatic renewal. Monthly and annual Subscriptions renew automatically for successive periods of the same length, at the then-current fees, unless cancelled before the end of the current period. Cancellation stops future renewals only, as described in the Refund & Cancellation Policy.

5.4. Price changes. PatternLab may revise fees. Revised fees apply from your next renewal, and PatternLab will provide at least thirty (30) days’ prior notice of any increase.

5.5. Taxes. All fees are exclusive of taxes. Applicable taxes, including Goods and Services Tax (GST), will be added and reflected at checkout or on your invoice. You are responsible for all such taxes other than taxes on PatternLab’s income. You are responsible for providing accurate tax registration details (including GSTIN where applicable).

5.6. Overdue amounts. Fees are due when charged. If a payment fails or an amount remains unpaid, PatternLab may suspend or terminate access in accordance with Section 17.

5.7. Refunds. Refunds and cancellations are governed by PatternLab’s Refund & Cancellation Policy, which forms part of these Terms.

6. Trial Accounts

6.1. PatternLab may, at its discretion, offer free or trial access to the Platform. Trial access is provided “as is”, without any warranty, and may be limited in features, capacity, or duration.

6.2. PatternLab may modify, suspend, or terminate trial access, or convert it to a paid Subscription upon notice, at any time and in its sole discretion. Data associated with a trial may be deleted following expiry of the trial.

7. AI-Generated Recommendations

7.1. The Platform may generate, using AI models, optimization engines, and software algorithms, outputs including (without limitation):

• demand forecasts;
• production schedules;
• procurement recommendations;
• purchase suggestions;
• inventory planning;
• capacity planning;
• manufacturing recommendations;
• optimization outputs;
• analytics; and
• reports.

7.2. All Platform Outputs are recommendations and decision-support only. They are generated from the data, configuration, and assumptions you provide and by applying statistical models, optimization engines, and AI algorithms. Accordingly, they may be incomplete, inaccurate, or unsuitable for your specific circumstances, and may not reflect actual manufacturing conditions or future business outcomes.

7.3. PatternLab does not warrant or guarantee that any Platform Output is accurate, complete, reliable, suitable, or error-free.

7.4. You must independently review and verify every Platform Output before acting on it. All operational, production, procurement, inventory, scheduling, commercial, and financial decisions taken in reliance on Platform Outputs remain entirely your responsibility.

7.5. PatternLab shall not be responsible or liable for any production loss, downtime, procurement decision, inventory decision, scheduling decision, purchasing decision, or other business decision made or influenced by any Platform Output.

8. No Professional Advice

8.1. The Platform, including all AI-generated outputs, schedules, forecasts, recommendations, procurement suggestions, production plans, analytics, reports, dashboards, optimization outputs, and similar content, is provided solely as decision-support software.

8.2. Nothing in, or generated by, the Platform constitutes engineering, manufacturing, operational, financial, accounting, legal, tax, regulatory, consulting, or other professional advice, and no professional or advisory relationship is created by your use of the Platform.

8.3. You remain solely responsible for obtaining independent professional advice, where appropriate, before implementing or relying on any Platform Output.

9. Customer Responsibilities

9.1. The Platform provides software and analytical assistance only. Final operational responsibility always belongs to the Customer. You are solely responsible for:

• manufacturing operations;
• production schedules;
• procurement;
• purchase orders;
• inventory management;
• supplier selection and supplier decisions;
• quality and quality control;
• machine and equipment operations;
• workforce planning;
• regulatory and legal compliance;
• commercial decisions; and
• financial decisions.

9.2. You are responsible for the accuracy, quality, legality, and completeness of Customer Data and for ensuring you have all rights and consents necessary to upload and process it on the Platform.

9.3. You are responsible for your own infrastructure, networks, devices, and third-party systems (including ERP and other integrations) used to access or connect to the Platform.

10. Acceptable Use

10.1. You shall not, and shall not permit any Authorised User or third party to:

(a) use the Platform in violation of any applicable law or third-party right;

(b) access or attempt to access the Platform other than through the interfaces PatternLab provides;

(c) probe, scan, or test the vulnerability of, or breach or circumvent, any security or authentication measure;

(d) copy, modify, distribute, sell, resell, sublicense, rent, lease, reproduce, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, architecture, workflows, business logic, optimization methods, artificial intelligence models, prompts, APIs, documentation, dashboards, user interface, or underlying functionality of the Platform, except to the extent such restriction is prohibited by applicable law;

(e) introduce any malware, or use the Platform to transmit unlawful, infringing, or harmful content; or

(f) use the Platform in a manner that impairs its integrity, performance, or availability for others.

10.2. You shall not use the Platform, Platform Outputs, APIs, documentation, dashboards, reports, workflows, business logic, artificial intelligence interactions, prompts, or generated results to develop, train, fine-tune, benchmark, prompt, evaluate, improve, or otherwise assist — whether directly or through artificial intelligence tools, large language models, machine-learning systems, automated software, or similar technologies — in creating, reproducing, replicating, or enabling any software, platform, service, algorithm, optimization engine, artificial-intelligence model, or other commercial product that competes with or is substantially similar to the Platform or any of its functionality.

11. Intellectual Property and Data Ownership

11.1. Customer Data. As between the parties, you retain all right, title, and interest in and to your Customer Data, including all production, procurement, inventory, sales, operational, and business data you upload. You grant PatternLab a non-exclusive, worldwide licence to host, process, transmit, display, and use Customer Data solely to provide, maintain, secure, and support the Platform and as otherwise permitted under these Terms. You represent and warrant that you own, or have obtained, all rights, permissions, authorizations, and legal consents necessary to upload, process, and use Customer Data through the Platform.

11.2. PatternLab intellectual property. PatternLab (and its licensors) own, exclusively and at all times, all right, title, and interest in and to the following, including all associated intellectual property rights:

• source code and software;
• algorithms and optimization engines;
• AI models;
• dashboards;
• workflows;
• documentation;
• APIs;
• user interface;
• product designs;
• trademarks and logos;
• and all improvements, enhancements, and derivative works of the foregoing.

11.3. No right, title, or interest in PatternLab’s intellectual property is transferred to you under these Terms, other than the limited right of access expressly granted in Section 3. All rights not expressly granted are reserved.

11.4. Aggregated and anonymized data. PatternLab may collect, generate, and use aggregated and anonymized data derived from use of the Platform to operate, develop, and improve its software, analytics, optimization, and AI models, and for benchmarking and research, provided that such data does not identify, and cannot reasonably be used to identify, you, any Authorised User, or any individual.

11.5. PatternLab will never sell your confidential Customer Data.

11.6. Feedback. If you provide suggestions or feedback regarding the Platform, PatternLab may use it without restriction or obligation to you.

12. Confidentiality

12.1. Each party may receive non-public information of the other that is marked or reasonably understood to be confidential (“Confidential Information”). The receiving party shall use Confidential Information only to perform under these Terms and shall protect it using at least the same degree of care it uses to protect its own Confidential Information of like importance, and in no event less than reasonable care.

12.2. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was lawfully known before disclosure, is independently developed, or is rightfully obtained from a third party. A party may disclose Confidential Information where required by law, giving prior notice where legally permitted.

12.3. A receiving party may disclose Confidential Information only to its employees, contractors, affiliates, advisors, consultants, and representatives who have a need to know it for purposes of these Terms, and only where each such recipient is bound by confidentiality obligations at least as protective as those in these Terms. The receiving party remains responsible for any breach of these confidentiality obligations by its recipients.

13. Service Availability

13.1. PatternLab will use commercially reasonable efforts to make the Platform available. The Platform is provided on a best-effort basis, and PatternLab does not commit to any specific level of uptime or availability unless expressly agreed in a separate written service-level agreement signed by PatternLab.

13.2. PatternLab may carry out scheduled or emergency maintenance and may suspend access as reasonably necessary to protect the security, integrity, or operation of the Platform.

14. Beta and Preview Features

14.1. PatternLab may make Beta, Preview, or Early Access features available. Such features may be changed or discontinued at any time, may contain defects or errors, and are provided “AS IS” without warranty of any kind.

14.2. Beta, Preview, and Early Access features are not covered by any availability or uptime commitment, may be subject to additional terms, and are used entirely at your own risk. To the fullest extent permitted by law, PatternLab has no liability arising from your use of such features.

15. Warranty Disclaimer

15.1. The Platform and all Platform Outputs are provided “AS IS” and “AS AVAILABLE”, with all faults, and to the maximum extent permitted by applicable law PatternLab disclaims all warranties, conditions, and representations of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, quality, accuracy, title, and non-infringement.

15.2. Without limiting the foregoing, PatternLab does not warrant or guarantee:

• uninterrupted operation of the Platform;
• error-free operation of the Platform;
• the accuracy, completeness, or suitability of any AI recommendation or Platform Output;
• suitability of the Platform for any particular manufacturing process or business objective; or
• compatibility with every ERP, device, or third-party system.

16. Limitation of Liability

16.1. To the maximum extent permitted by applicable law, PatternLab shall not be liable, whether in contract, tort (including negligence), or otherwise, for any:

• production losses;
• manufacturing downtime;
• procurement losses;
• inventory losses;
• lost profits or lost revenue;
• loss of contracts or business opportunity;
• loss of goodwill or reputation;
• loss or corruption of data;
• business interruption; or
• indirect, incidental, consequential, special, punitive, or exemplary damages,

even if PatternLab has been advised of the possibility of such damages, and regardless of the theory of liability.

16.2. To the maximum extent permitted by applicable law, PatternLab’s total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the total subscription fees actually paid by you to PatternLab during the twelve (12) months immediately preceding the event giving rise to the claim.

16.3. Nothing in these Terms excludes or limits liability to the extent it cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

16.4. You acknowledge that the fees reflect the allocation of risk set out in these Terms, and that these limitations are an essential basis of the bargain between the parties.

16.5. The remedies expressly provided under these Terms are the Customer’s sole and exclusive remedies.

17. Suspension and Termination

17.1. PatternLab may suspend or terminate your access to the Platform immediately, in whole or in part, without liability, upon:

• failed or declined payments;
• overdue or unpaid invoices;
• suspected fraud;
• illegal activity;
• abuse or misuse of the Platform;
• a security threat to the Platform or other customers; or
• any material breach of these Terms.

17.2. In addition, PatternLab may suspend access immediately and without prior notice wherever reasonably necessary to protect the security, integrity, or availability of the Platform, to protect other customers, or to maintain PatternLab’s legal compliance.

17.3. Either party may terminate a Subscription for material breach by the other that remains uncured thirty (30) days after written notice. You may cancel your Subscription in accordance with the Refund & Cancellation Policy.

17.4. Upon termination, your right to access the Platform ceases. Subject to Section 17.5, PatternLab may delete Customer Data following termination in accordance with its retention practices. Any provision that by its nature is intended to survive termination shall survive, including those relating to Intellectual Property and Data Ownership (Section 11), Confidentiality (Section 12), the Warranty Disclaimer (Section 15), Limitation of Liability (Section 16), Indemnification (Section 18), Privacy (Section 20), Governing Law and Jurisdiction (Section 22), any payment obligations accrued prior to termination, and any other provision intended to survive.

17.5. Following termination, PatternLab will, on request, make Customer Data available for export in a commercially reasonable format for up to thirty (30) days, after which PatternLab may delete it.

18. Indemnification

18.1. You shall defend, indemnify, and hold harmless PatternLab and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your Customer Data, customer-supplied files, uploaded documents, or third-party content you provide to or process through the Platform; (b) your use of the Platform or Platform Outputs; (c) your operational, procurement, production, inventory, commercial, or financial decisions; (d) your breach of these Terms; (e) your violation of any applicable law or third-party right; or (f) any intellectual-property infringement or violation of third-party rights arising from Customer Data or Customer-provided materials.

19. Force Majeure

19.1. PatternLab shall not be liable for any delay or failure to perform arising from events or circumstances beyond its reasonable control, including cloud infrastructure failures, third-party SaaS outages, hosting provider failures, software supply-chain failures, DNS failures, CDN failures, internet backbone outages, and shortages or failures of critical third-party technology providers, as well as internet or telecommunications failures, cyber attacks, denial-of-service attacks, power failures, natural disasters, epidemics or pandemics, fire, flood, acts of God, war, terrorism, civil unrest, governmental actions or orders, and changes in law.

20. Privacy

20.1. PatternLab’s collection and processing of personal data in connection with the Platform is described in its Privacy Policy, published at https://patternlab.ai, which is incorporated into these Terms by reference. Please review it to understand our practices.

21. Modifications to these Terms

21.1. PatternLab may update these Terms from time to time. Where a change is material, PatternLab will provide reasonable notice by posting the updated Terms with a revised effective date and/or by notifying you within the Platform or by email. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance of them.

22. Governing Law and Jurisdiction

22.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.

22.2. The parties will first attempt in good faith to resolve any dispute amicably. Subject to the foregoing, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

23. General

23.1. Entire agreement. These Terms, together with the Refund & Cancellation Policy, the Privacy Policy, and any order or plan details, constitute the entire agreement between the parties regarding the Platform and supersede all prior understandings on the subject. Any purchase order, procurement document, or other document issued by the Customer shall not modify or add to these Terms and shall have no legal effect, even if acknowledged or referenced by PatternLab, unless expressly accepted in a writing signed by PatternLab.

23.2. Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

23.3. Assignment. You may not assign or transfer these Terms, in whole or in part, without PatternLab’s prior written consent. PatternLab may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate restructuring, financing, or sale of all or substantially all of its assets.

23.4. Waiver. No failure or delay in exercising any right operates as a waiver of it.

23.5. Relationship. The parties are independent contractors; nothing in these Terms creates a partnership, agency, joint venture, or employment relationship.

23.6. Notices. Legal notices to PatternLab must be sent to support@patternlab.ai and to the registered address above.